The other night Time-Warner lost service to this area. I don't know how widespread, but suspect all of Spanish Oaks, or at least the east side. You call and you get the voice mail computer...
Anyway, service is restored, but you might have the same issue we did/do, and that's there are no channels on our TiVo. In other words, the numbers are there, but you go to them and receive nothing.
I THINK it requires a reboot. This means you unplug TiVo power for about 15 seconds, replug, and all should be fine. If I am wrong, or discover more, I'll post it. Try this before you call for an expensive or incovenient service visit!
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